Orders placed will be shipped out within 7 business days.
We hope you’ll love your order, but if it isn’t quite right returning to us is easy.
If you would like to return products purchased from Sunbirdbag.com, you may do so no later than 30 days after the original delivery date.Please contact firstname.lastname@example.org to arrange a return, stating your order number and reason for the return.
Please note that the purchaser is responsible for shipping return products, including covering the cost of return shipment(do not accept cash on delivery).
We cannot be held responsible or liable if returned products are lost or misdirected in transit or delivered late. We therefore strongly advise that an insured and tracked service is used. We regret that we are unable to accept returned products if they reach us more than 30 days after the original delivery date.
Returned products must be in perfect condition, and returned in their original packaging.
A refund will be processed for the full amount paid for the products, excluding shipping charges, within a maximum period of 7 days of receiving, inspecting and approving the returned products.
Refunds can only be processed to the original payment method. We cannot guarantee the time that a refund will take to show on your account as this is controlled by the card issuer.
We are unable to exchange products at this time. If you wish to exchange a product, please return the product and place a new order.